Contact Us
Need help with your The North Face order or shopping experience? Our support team is here to help with orders, shipping, returns, exchanges, product questions, and account help.
How to reach The North Face
For customer support, email us directly or use the contact form on this page. Please include as much detail as possible so we can review your request and respond clearly.
Response time
We typically respond within 24–48 hours during customer service hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to include in your message
To help us assist you faster, please include the information related to your request.
- Your full name and email address used at checkout
- Your order number, if your message is about an order
- The product name, size, color, or style, if relevant
- A clear description of the issue or question
- Photos, if they help explain your product question or concern
How we can help
The North Face support team can help with common ecommerce questions before, during, and after your purchase.
Order support
Contact us for help reviewing order details, checking order-related questions, or updating us about a purchase concern.
Shipping support
Reach out if you have questions about shipment status, delivery details, or information connected to your order.
Returns and exchanges
Email us before starting a return or exchange so we can review your request and provide the next steps.
Product questions
Ask us about product details, sizing, color, category information, or item selection before placing an order.
Account help
Contact us for help with account-related questions connected to your shopping experience.
Contact form note
Use the contact form on this page if you prefer to send your message directly through the website.
Your privacy matters
Please do not include sensitive payment details, passwords, or unnecessary personal information in your message. Information you share with us is used to review and respond to your customer support request.
Thanks for contacting The North Face.
Whether you need help with an order, shipping question, return, exchange, product detail, or account issue, our team will review your message and respond as soon as possible within our support window.
